Shipping policy
- The buyer agrees that are responsible for any duty, taxes, and expenses associated with importing products purchased from us when shipping internationally. All taxes and duties are the sole responsibility of the purchaser, these fees are not included in the shipping costs.
- All orders shipped within Canada are sent via Canada Post.
- Processing time for all standard ready to ship orders is approximately 1-3 business days.
- We cannot guarantee delivery times during COVID-19.
- If you would like a shipping time estimate for your purchase and you are outside of the regular destination countries, please contact us and we will give you a more precise shipping estimate and quote for your destination.
- Martha Monica Ceramics is not responsible for delays caused by customs. Shipping times may exceed the estimate due to factors outside of our control.
- Tracking info and insurance will be provided with every order, though the buyer assumes all responsibility once the order has left our premises.
- If a package is lost, stolen or damaged in shipment a claim needs to be filed with the shipping service provider used and not with Martha Monica Ceramics. If a package shows that it has been delivered through the tracking number and the customer is unable to locate their package, Martha Monica Ceramics is not responsible and will not issue a refund or store credit. The products covered by each contract (i.e. accepted order) are at your risk upon delivery of the order to the carrier. Martha Monica Ceramics cannot be held responsible for late or missing deliveries.
- In the unlikely event that an item is damaged during shipping, please contact us directly upon arrival to arrange a refund or replacement. All return shipping costs are at the expense of the buyer.